What Merchandise Conditions Do We Sell On Direct Liquidation

Direct Liquidation is the fastest growing online marketplace for wholesale liquidation merchandise in the United States. Whether you are interested in retail customer returns, overstock, closeouts or high quality refurbished goods we have you covered across over 100 product categories.

Below you will find a full explanation of the different product conditions we carry on Direct Liquidation along with packaging and warranty information.

Product Conditions We Sell

Brand New

Inventory is in “retail ready” condition and has NO cosmetic defects, blemishes, dents, scratches or signs of age. BRAND NEW inventory is in original manufacturer packaging, still factory sealed and has never been opened or used. BRAND NEW inventory comes with a 90-day DirectLiquidation.com warranty, beginning on product pickup (unless otherwise stated in the listing description).

Like New (Box Damage)

Inventory has NO cosmetic defects, blemishes, dents, scratches or signs of age. LIKE NEW inventory is in original manufacturer packaging, however the packaging has been OPENED and in some cases may be DAMAGED. LIKE NEW inventory comes with a 90-day DirectLiquidation.com warranty, beginning on product pickup (unless otherwise stated in the listing description). 

Refurbished

Grade A

Inventory is in “like new, retail ready” condition with NO cosmetic defects, blemishes, dents, scratches or signs of age. GRADE A items have been restored to meet manufacturer quality standards.

Product is packaged in cleaned original boxes, new white boxes or new brown boxes that are retail ready. Product is fully accessorized using new/ original accessories, and has all the original product documentation; with the exception of the original warranty card. Direct Liquidation provides a 90-day warranty from date of product pickup.

Grade B

Inventory has been inspected, tested, and restored to the original manufacturer’s operating specifications. This fully-functioning item is in “retail ready” condition with SLIGHT cosmetic defects (minor blemishes and/or light scratches). Slight wear or feathering will default a GRADE-A item to become a GRADE-B item.

Product is packaged in cleaned original boxes, new white boxes or new brown boxes that are retail ready. Product is fully accessorized using new/ original accessories, and has all the original product documentation; with the exception of the original warranty card. Direct Liquidation provides a 90-day warranty from date of product pickup.

Grade C

Inventory has been inspected, tested, and restored to the original manufacturer’s operating specifications. This fully-functioning product is in “retail ready” condition with SIGNIFICANT cosmetic defects (significant blemishes and/or significant scratches, dents, or frame damage).

Product is packaged in cleaned original boxes, new white boxes or new brown boxes that are retail ready. Product is fully accessorized using new/ original accessories, and has all the original product documentation; with the exception of the original warranty card. Direct Liquidation provides a 90-day warranty from date of product pickup.

Tested Not Working

Inventory has gone through preliminary testing and has failed a technical functionality and/or physical condition test. NO REPAIR HAS BEEN ATTEMPTED on this inventory. Packaging may be in various states including: opened, distressed and/or missing. There may be units that lack essential components, accessories and documentation.

Typically, yield rate after technicians work on repairing the product could produce 30% to 60% working items. This inventory can be repaired with basic technical skills such as firmware upgrades, software fixes, hard resets, and parts harvesting/swapping. This is not a guarantee; simply an estimate based on our experience with this inventory grade. Warranties are not valid on this condition of product and product is sold “AS IS”; cosmetic and operational condition is not guaranteed. 

Tested Not Working (Salvage)

Inventory has gone through GENERAL REPAIRS and has failed a technical functionality and/or physical condition test. The packaging may be in various states including: opened, distressed and/or missing. There may be units that lack essential components, accessories, and documentation.

Best practices indicate higher yields through combining SALVAGE parts/components to create working units. SALVAGE inventory can also be used for parts harvesting, but this inventory will contain defective parts as well as there has been some parts harvesting on this inventory already.

Typically, yield rate will produce 5% to 10% working items. This is not a guarantee; simply an estimate based on our experience with this inventory grade. Warranties are not valid on this condition of product and product is sold “AS IS”; cosmetic and operational condition is not guaranteed.

Tested Not Working (SCRAP)

Inventory has gone through EXTENSIVE REPAIRS and PARTS HARVESTING and has failed a technical functionality and/or physical condition test. The packaging may be in various states including: opened, distressed and/or missing. There will be units that lack essential key components, accessories, and documentation.

SCRAP inventory may contain some functional parts, but may be missing major parts and internal components.  Best practices indicate higher yields through combining SCRAP parts/components to create working units. SCRAP inventory can also be used for parts harvesting.

Warranties are not valid on this condition of product and product is sold “AS IS”; cosmetic and operational condition is not guaranteed.

Untested Customer Returns

Inventory has been sold to an end user and returned through a retail storefront, manufacturer, website, and/or a distribution center. No testing or repairs have been attempted on this grade of product. The packaging may be in various states including: new, opened, distressed and/or missing. There may be units that lack essential components, accessories and documentation.

Typically, this inventory has a 75% plug and play success rate. This is not a guarantee; simply an estimate based on our experience with this inventory grade. Warranties are not valid on this condition of product and product is sold “AS IS”; cosmetic and operational condition is not guaranteed.

 

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