Return Policy

If an item is damaged, not as described, missing accessories, or not functioning, please file an Return Merchandise Authorization (RMA) claim using the form below:

RMA Claim Form





You must provide a valid e-mail address and Claim# or TRG-ID or IMEI / Serial#. Click here to see examples of a TRG ID, IMEI and serial #

Detailed Instructions:

To file an RMA claim please enter the email address you registered with on the site along with a TRG ID (number on blue bar code)/IMEI or serial number for one of the items you wish to return, and click the submit button.

Our system will locate your order information and provide you with a sample Excel template to download which you can use to enter the TRG ID/IMEI or serial numbers for all of the items you wish to return. Once the spreadsheet has been completed you must then upload it to the claim in order to continue the RMA process.

Additionally, you have the ability to attach photos to support your claim and add any comments or notes you would like to include. After clicking the submit button your RMA claim will be sent to our customer service department for review. The review process takes approximately two (2) business days to complete.

If your RMA claim is approved you will receive an email with step by step instructions on how to return the merchandise to one of our facilities. After the returned unit(s) are received at our facility they are inspected and processed to valid and finalize the claim.

Once processing the claim is complete the RMA claim status is updated from “PENDING RETURN” to “ITEM RETURNED”. At this point our customer service department will receive a request to close the RMA claim and issue a credit to the payment method utilized during the checkout process. Credits are issued within five (5) business days after processing is completed at our facilities.

If you need help or have questions about the RMA claim process please contact our customer service department by phone at: 1-855-874-8741 or email support@directliquidation.com with the subject “RMA Claim Inquiry”.