Where Can I Buy Customer Returns in Bulk Online?
When looking for stock for your reselling business, it’s important to find the right wholesale supplier. If you’re on the lookout for low-cost customer returns you can buy in bulk online, you should check out what Direct Liquidation can do for you.
The Advantages Of Buying Wholesale Returns From Direct Liquidation
- A large range of customer returns from some of the country’s biggest retail names.
- Branded and non-branded products across a wide range of categories.
- Low prices paid for returns translate into higher profits.
- Manifests on most lots so you can see exactly what you’re buying and work out your likely return of investment.
- Excellent customer service and shipping from a company with over ten years’ experience in the industry.
What Are Customer Returns?
In the last few years there’s been a huge leap in the rate of products returned to big-name retailers, partly driven by relaxed retailer returns policies and a change in customer shopping habits as more and more customers move online.
Following the lead of Amazon, which makes returning goods as easy and convenient as possible, most companies now have very generous returns policies that have created a culture of customers buying products and then deciding if they want them after they have been delivered. Favorable returns policies have led to an explosion in returns, especially online. Now, over 30% of everything bought online is returned, often not having not even been opened. In contrast, just 8.9% of products are returned to bricks and mortar stores.
So, why has this happened? Put simply, it’s because retailers have woken up to the fact that 62% of customers say they would be more likely to shop with a retailer if they offer a free and easy returns policy. Retailers don’t want to miss out on such a huge slice of the market, so have adjusted their returns policies accordingly. Now they’re receiving more returns than ever before.
Every month, products are returned to some of the biggest retailers in the United States for all sorts of reasons. Some products are found to be faulty, slightly damaged or very visibly damaged. Other products are returned to retailers simply because customers change their minds about their purchases, returning brand new products back to stores.
Whatever the reason for customers returning goods, the end result is always the same – retailers end up with large amounts of returns that would take up valuable warehouse space were they not sold to liquidators as they simply don’t have the store space to sell all of these returns themselves.
Most returns are classed as used goods, regardless of their condition, and seeing as most retailers aren’t discount stores, they look to other companies to take these returns off their hands, selling the returns in bulk to liquidators such as Direct Liquidation for a much lower price than their actual worth. In turn, liquidators resell the returns to their business customers at a very low price.
Customer returns come in several classifications, depending on their condition. ‘As new’ returns will either be open box or unopened brand-new products in perfect condition. ‘Slightly damaged’ products will have barely visible, superficial cosmetic damage, such as light scratches to screens or very light dents and scuff marks. ‘Visibly damaged’ returns will have very visible cosmetic damage that will lower their retail value, but will appeal to customers on tighter budgets and bargain hunters. ‘Tested-not-working’ products will be faulty products that can be used as spares and repairs, especially if they’re electronic items such as laptops, smartphones and tablets.
Finally, there are ‘untested’ returns. These are usually electronics returns sold mainly in pallets and truckloads which have not been tested by Direct Liquidation and are sold in an ‘as is’ condition. Typically, a pallet of untested customer returns will have a 70-75% ‘plug and play’ rate, meaning they will work perfectly and can be sold straight away. Other untested returns will need a little work before they can be offered for sale, and some of the products in an untested pallet or truckload will either be ‘tested not working’ or scrap.
Choosing The Right Liquidator
The best place to find box loads, pallets and truckloads of customer returns is from online liquidation marketplaces. Of course, you should always work with reputable liquidators like Direct Liquidation. But don’t take our word for it. When choosing the right liquidator, be sure to do your research first. Don’t just go for the first supplier who’s offering the cheapest wholesale prices. It’s important that you check out what reviewers and independent industry websites have to say about suppliers. When you do, you’ll quickly discover Direct Liquidation has an excellent reputation built up over a decade and beyond. Research is vitally important when choosing the right liquidator for your business needs.
At Direct Liquidation, you’ll find most of our lots come with accurate manifests that give you detailed information about what is in each box load, pallet or truckload. You’ll find information such as manufacturer, quantity and, of course, condition. This means you’ll be able to more accurately work out your likely rate of return when you sell the goods on – an important part of reselling that will help you increase the likelihood of making the most amount of profit from products sourced from Direct Liquidation.
Plus, when you choose to source from us, you’ll also have access to excellent customer service, fast turnaround times, discounts for bulk purchases (message us for more details), the peace of mind of knowing you’re buying products sourced from some of the country’s most-trusted retailers and, in the case of some electronics, our 90-day warranty for added peace of mind.
Finally, don’t forget customer returns sourced from Direct Liquidation are some of the cheapest wholesale merchandise you’ll find on the market, but that’s not all we sell. You’ll also find box loads, pallets and truckloads of overstock and closeouts too. These tend to be completely brand-new products, so they will of course cost a little more than returns, but their availability on our site is another reason you should consider Direct Liquidation when choosing a liquidator.
A Huge Range Of Returns
You’ll find a huge range of customer returns to buy in bulk from Direct Liquidation’s online wholesale marketplace. We have returns available to buy in box loads, pallets and truckloads in the following categories:
Automotive, Books, Clothing, Shoes & Accessories, Electronics, Food, Furniture, General Merchandise, Health & Beauty, Home, Home Improvement, Industrial Supplies, Movies, TV & Media, Music, Office, Party & Occasions, Patio & Garden, Pet Toys & Pet Supplies, Sports, Fitness & Outdoors, Toys.
As you can see, that’s a pretty comprehensive list, covering pretty much everything most resellers will ever require. Direct Liquidation sells box loads, pallets and truckloads of both sorted & graded and untested returns from some of the biggest retailers in the United States. Currently, we sell returns from Walmart, Target and Lowe’s Hardware, as well as returns from other sources such as a major Canadian retailer.
You will not only have the peace of mind of knowing you’re buying returns that have been sourced from some of the most trusted retailers in the country, but you can also expect to find top brands such as Samsung, Mattel, Apple, DeWalt, Fisher Price, Beats by Dre, Sony, Microsoft, Disney, Google and many, many more. You’ll also find own-brand merchandise, such as Walmart’s ever-popular Mainstays homeware and Blackweb electronics ranges.
Buying Customer Returns In Bulk Online
If you’ve decided to buy a box load, pallet or truckload of wholesale customer returns from Direct Liquidation, the process couldn’t be simpler. First of all, you’ll need to sign up for a free account which you can do here. Then it’s just a matter of finding for the right products for you either by searching for manufacturers, categories of products, individual products or by heading directly to our Walmart, Lowe’s and Target vendor pages.
Once you’ve found a lot you like the look of and worked out your likely return on investment (including all your overheads such as shipping, taxes, etc.), you have several options when it comes to purchasing. Our online liquidation marketplace is primarily a live auction site and most of our customers tend to bid for lots on the site. This is especially the case for box loads and pallets, which tend to be put up for auction in most cases. The same is not usually true for truckloads of customer returns, which are usually sold for a fixed price.
If you decide you would like to bid for a lot, the process works the same way it does on eBay. While the auction’s live, you can enter as many bids as you like in the remaining allotted time which you’ll find in the form of a counter attached to each lot. Once the timer ticks down to zero, you’ll be told if you’re the winning bidder and then it’s just a matter of paying for your successful bid and arranging shipping (more on shipping below).
A word of caution – always set an upper price limit on what you’re prepared to pay for a lot and stick to it. Don’t be tempted to go above this price as this will ultimately eat into your profits and that’s not the name of the game here. We have brand new box lads, pallets and truckloads of merchandise arriving in our distribution centers on a daily basis. With huge amounts of returns spread across multiple categories arriving in our distribution centers daily, if you don’t win a live auction, don’t worry about it. Another lot will arrive on our marketplace shortly that will suit your business’s needs.
If you don’t wish to take part in a live auction, you also have the option to simply buy a lot in most cases. Again, like eBay, if a lot has a ‘Buy it Now’ button, that means the lot can be bought straight away for a fixed price. Simply click on the button and you’ll be taken through to payment. Many resellers like the convenience of paying a fixed price because the prices are still way below the MSRP value of the products in the lot, meaning there’s still plenty of scope to squeeze the maximum amount of profit from each purchase. It also means you can get wholesale merchandise quickly, which is great news for resellers who sell a lot of products every month and need a constant supply of replacement merchandise.
Finally, we’re always open to offers here at Direct Liquidation, especially from loyal customers. If you have a price in mind for a truckload of returns, you can approach us with your offer. If we like what we hear, that’s the price you’ll pay. You may even make an even bigger saving this way and that means more profit when selling your stock on to customers.
Make Sure To Check Out Our Shipping Prices
If you live close to one of our network of distribution centers spread across the United States and Canada, you can come and pick up your purchases yourself. This will save you even more money and increase your chances of making even more profit. If you’re not in that fortunate position, you will, of course, have to arrange for your goods to be shipped to you.
Most resellers will just use a third-party courier to get their goods to them, but we advise holding off on that until you’ve checked out what price Direct Liquidation charges for shipping. We have our own long-standing arrangements in place with shipping companies, which means we’ve already got discounts in place we can pass on to our customers. Choosing to let Direct Liquidation handle the shipping for you is often cheaper than going direct to a third-party courier.
Each lot has a handy shipping calculator, which will give you a fairly accurate estimate of what it will cost to ship the goods to you. Be sure to use the calculator before considering a third-party courier. We might just be able to save you more money on shipping and help you make higher profits as a result!
When choosing the right supplier of customer returns, it’s important not to just go with the first liquidator offering the lowest prices. Instead, do some research and you’ll soon find that Direct Liquidation is the ideal supplier for your business. With a great range of returns coming from some of the country’s biggest retailers and prices you simply won’t find elsewhere, we’re confident that you’ll choose us when making your purchasing decision. At Direct Liquidation, you’ll find all the customer returns your business will ever require at prices that will make it much easier to make a healthy profit. We’re very much looking forward to doing business with you.
Jordan currently works as a sales representative for Direct Liquidation, assisting businesses with product sourcing of liquidated merchandise from the largest retailers in the world. Whether you are looking for a pallet or a truckload Jordan is here to help you grow your business.
View Jordan’s Bio on YouTube.
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